1. Cancellation by the Buyer
- You may cancel an order while its status is Pending or Confirmed.
- Once an order moves to QC Check, In Transit or Delivered, it can no longer be cancelled from the platform. Contact support if there is a genuine problem.
- On cancellation, the ordered quantity is automatically restored to the farmer's listing.
- No cancellation fee or penalty applies within the permitted window.
- Any platform fee attributable to a cancelled order is reversed in full and will not be invoiced.
- Cancel from My Orders in your dashboard, or contact support.
2. Cancellation by the Farmer or AgroMart
- AgroMart administrators may cancel any order in Pending or Confirmed status.
- Where a farmer cannot fulfil an order, we will cancel it, restore the quantity, and inform the buyer.
- We may also cancel an order where we detect fraud, price manipulation, a listing error, or a breach of our Terms of Service.
- Repeated farmer-side cancellations may result in listing deactivation or account suspension.
- Where we cancel an order, no platform fee is charged to the buyer.
3. Platform Fee Reversal
- The AgroMart platform fee is earned only on orders that complete. It is reversed in full on any cancelled order.
- Where a dispute is resolved in the buyer's favour, the platform fee on the affected value is included in the approved refund or adjusted proportionately.
- Logistics, freight and courier charges already incurred for a dispatched shipment are excluded from a refund.
4. Approved Refunds
- After our review resolves a delivery dispute in the buyer's favour, AgroMart processes the approved refund for the affected order amount. Refunds may be full or partial according to the resolution.
- The approved refund amount, excluding logistics charges already incurred, is sent to the buyer's account within 2 to 4 business days after the dispute is resolved. Your bank or payment provider may take additional time to show the credit.
- GST already remitted on an invoiced transaction is adjusted through a credit note in accordance with GST law.
- Freight and logistics charges already incurred on a dispatched shipment are generally non-refundable.
5. Quality Disputes
If delivered goods do not match the listed grade or description:
- Raise the dispute within 48 hours of delivery through your assigned Relationship Manager or by email. Quote your order ID.
- Provide clear photographic evidence of the issue, and where relevant, the weighing slip or delivery challan.
- Retain the consignment in the condition received until the dispute is assessed. Do not process or resell disputed goods.
- Our team reviews the order and coordinates with the QC agent and, where relevant, the logistics partner before resolving the dispute.
- Possible outcomes include a full or partial refund of the eligible order amount, replacement consignment, credit against a future order, or return of goods at a party's cost, depending on the facts. Logistics charges already incurred are not refundable.
- Once the dispute is resolved, any approved refund is sent to the buyer's account within 2 to 4 business days, excluding logistics charges already incurred.
6. Short Weight or Short Delivery
- Report any shortfall against the ordered quantity within 48 hours of delivery, with the weighing slip.
- Where a shortfall is established, we resolve the claim and process the eligible adjusted refund, excluding logistics charges already incurred.
- Natural moisture-related weight variation within normal trade tolerance for makhana is not treated as short delivery.
7. Damage or Loss in Transit
- Note visible damage on the delivery challan at the time of receipt and photograph the consignment before unloading.
- Report to us within 48 hours with the e-way bill number and photographs.
- Our team coordinates with the logistics partner and the QC agent as needed to review and resolve the claim.
- Any approved refund excludes logistics charges already incurred for the shipment.
8. Situations Where No Refund Is Available
- Orders marked Delivered where no dispute was raised within 48 hours.
- Price movement after order placement — the price locked at the time of order stands, in either direction.
- Buyer's failure or refusal to accept delivery at the address provided.
- Goods that have been processed, repacked, mixed, or resold before the dispute was raised.
- Deterioration caused by the buyer's own storage or handling after delivery.
- Buyer's change of mind after an order has entered QC Check or later stages.
- Claims that are not substantiated despite our request for evidence.
- Disputes raised in bad faith or found to be fraudulent, which may also lead to account suspension.
9. Sample Requests
- Sample requests are goodwill dispatches to help you assess produce before ordering in bulk.
- Samples are not sales and carry no refund entitlement.
- Where a nominal sample or courier charge applies, it is disclosed before dispatch and is non-refundable once shipped.
10. How to Raise a Dispute or Refund Request
Contact your assigned Relationship Manager or email us with the following within 48 hours of delivery:
- Your order ID
- The nature of the issue — quality, quantity, damage, delay or billing
- Photographs or documents supporting the claim
- The outcome you are seeking
Email: agromartfounders@gmail.com · Phone: +91 88267 84842
Our team reviews the order and coordinates with the QC agent and logistics partner where needed. After the dispute is resolved, any approved refund excluding logistics charges is sent to your account within 2 to 4 business days. If you are dissatisfied with the outcome, you may escalate to our Grievance Officer using the same contact details, and thereafter pursue the dispute resolution process set out in our Terms of Service.
11. Changes to This Policy
We may update this policy. The version in force at the time you placed your order is the one that applies to that order. Material changes will be notified through the platform.