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Terms of Service

Last updated: July 30, 2026

1. Acceptance of Terms

By accessing or using the AgroMart platform ("Service"), you agree to be bound by these Terms of Service, our Privacy Policy and our Refund and Cancellation Policy, which are incorporated into these Terms by reference. If you do not agree, do not use the Service.

AgroMart is operated by AgroMart India ("Company", "we", "us"), with its registered office at Saharsa, Bihar, INDIA - 852201. These Terms constitute an electronic record under the Information Technology Act, 2000 and do not require a physical signature.

2. Platform Description and Our Role

AgroMart is a business-to-business digital marketplace connecting makhana (fox nut) farmers in Bihar with wholesale buyers across India. We facilitate price discovery, order placement and trade coordination.

We act as an intermediary. We do not own, buy, sell, store or take title to the physical goods traded on the platform. The contract of sale is formed directly between the farmer and the buyer. AgroMart is not a party to that contract and provides no warranty regarding the goods.

3. Eligibility

  • You must be at least 18 years of age and competent to contract under the Indian Contract Act, 1872.
  • You must be acting for a genuine commercial purpose — this is not a consumer retail platform.
  • If you register on behalf of an entity, you confirm you are authorised to bind that entity.
  • Buyers must hold a valid GSTIN to place orders.

4. User Accounts

  • You must provide accurate, current and complete information during registration.
  • You are responsible for keeping your password confidential and for all activity under your account.
  • One account per mobile number.
  • Notify us immediately at agromartfounders@gmail.com if you suspect unauthorised access.
  • Furnishing false particulars or impersonating another person is a breach of these Terms and of your duties under Section 15 of the Digital Personal Data Protection Act, 2023.
  • We may suspend or terminate accounts that violate these Terms.

5. Farmer Responsibilities

  • Listed prices must be accurate and reflect rates at which you are genuinely willing to sell.
  • Listed quantities must be actually available for immediate or scheduled delivery.
  • Quality of goods delivered must match the grade and description listed.
  • You must honour confirmed orders. Repeated cancellations may lead to listing deactivation or account suspension.
  • You must have lawful right to sell the produce you list.
  • Photographs you upload must be your own and must depict the actual produce or farm. Do not upload images you do not own.

6. Buyer Responsibilities

  • Place only genuine orders with real intent and capacity to purchase.
  • Provide a valid GSTIN before placing your first order.
  • Provide an accurate delivery address and ensure someone can accept delivery.
  • Settle payment as agreed with the farmer, coordinated through AgroMart.
  • You may cancel orders only while the status is Pending or Confirmed.
  • Repeated fake orders or order abuse will result in account suspension.

7. Order Formation and Price Lock

  • Placing an order creates a binding offer at the price shown at that moment.
  • The price is locked at the time of order placement. Later market movements do not alter a placed order.
  • Where an order arises from an accepted ask-price request, the negotiated price applies.
  • Minimum order quantity is 100 kg.
  • Orders progress through Pending, Awaiting Buyer Approval, Confirmed, QC Check, In Transit and Delivered, and may be Cancelled where permitted.

8. Platform Fee, Taxes and Invoicing

  • AgroMart charges a service fee on transactions covering technology, quality assurance, logistics coordination and support.
  • The fee applicable to your order is displayed before you confirm it. No hidden charges are added afterwards.
  • Custom blend orders may attract a nominal additional handling charge, shown at checkout.
  • All amounts are in Indian Rupees and are exclusive of GST and logistics charges unless expressly stated otherwise.
  • Order summaries generated on the platform are preliminary. The final tax invoice is issued once GST and freight are confirmed.
  • We may revise the fee structure with prior notice. Revisions do not apply retrospectively to orders already placed.

9. Cancellation

Cancellation and refund entitlements are set out in full in our Refund and Cancellation Policy. In summary: buyers may cancel while an order is Pending or Confirmed; once In Transit it cannot be cancelled; cancelled quantities are restored to the farmer's listing automatically.

10. Prohibited Activities

You must not use the Service to:

  • Manipulate prices, create fake listings, or coordinate with others to distort price discovery.
  • Scrape, crawl or harvest platform data by automated means.
  • Impersonate another person or misrepresent your affiliation.
  • Circumvent security controls, rate limits or access restrictions, or attempt to access another user's account or data.
  • Upload content that is defamatory, obscene, infringes intellectual property, or is otherwise unlawful.
  • Introduce malware or interfere with the operation of the Service.
  • Conduct any activity that is unlawful under Indian law.

11. Content You Provide

  • You retain ownership of listings, photographs and other content you upload.
  • You grant AgroMart a non-exclusive, royalty-free licence to host, display and reproduce that content for the purpose of operating and promoting the marketplace.
  • You warrant that you own or are licensed to use the content and that it does not infringe any third-party right.
  • We may remove content that breaches these Terms or applicable law.

12. Service Availability

We aim to keep the Service available but do not guarantee uninterrupted or error-free operation. We may suspend access for maintenance, upgrades, or reasons beyond our control, and may modify or discontinue features. Prices shown are indicative of what users have listed and are not an offer by AgroMart.

13. Disclaimer of Warranties

The Service is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including as to merchantability, fitness for a particular purpose and non-infringement. We make no warranty as to the quality, quantity, grade, safety, legality or timely delivery of goods traded between users, nor as to the truth of any information a user posts about themselves or their produce.

14. Limitation of Liability

  • AgroMart acts as a marketplace facilitator and is not liable for the quality, quantity or delivery of goods traded between users. Such disputes lie between the transacting parties.
  • We are not liable for indirect, incidental, special, consequential or punitive damages, or for loss of profit, revenue, business or data.
  • Our total aggregate liability arising out of or relating to any transaction is limited to the platform fee we actually earned on that transaction.
  • Nothing in these Terms excludes liability that cannot be excluded under applicable Indian law, including liability for fraud or for death or personal injury caused by negligence.

15. Indemnity

You agree to indemnify and hold harmless AgroMart, its founders, employees and agents against any claim, demand, loss, liability or expense (including reasonable legal fees) arising from your breach of these Terms, your infringement of any third-party right, your listings or content, or goods you supplied or purchased through the platform.

16. Data Protection

Our collection and processing of your personal data is governed by our Privacy Policy, which also serves as the notice required under Section 5 of the Digital Personal Data Protection Act, 2023. By using the Service you acknowledge that placing an order requires us to share your contact and delivery details with your counterparty so the trade can be fulfilled.

17. Suspension and Termination

  • We may suspend or terminate your account for breach of these Terms, fraudulent or unlawful activity, or where required by law.
  • You may deactivate your account yourself from the Profile page, which hides your listings.
  • To have your account and personal data erased, contact us as described in the Privacy Policy.
  • Accounts dormant for more than 12 months may be deactivated after prior notice to you.
  • Termination does not affect obligations arising from orders already placed, or records we must retain by law.

18. Grievance Redressal

In compliance with the Information Technology Act, 2000 and the rules made thereunder, our Grievance Officer may be contacted at:

  • Email: agromartfounders@gmail.com
  • Phone: +91 88267 84842

We acknowledge complaints within 48 hours and endeavour to resolve them within 30 days of receipt.

19. Governing Law and Jurisdiction

These Terms are governed by the laws of India. Subject to the dispute resolution provision below, the courts at Saharsa, Bihar have exclusive jurisdiction.

20. Dispute Resolution

  • The parties will first attempt to resolve any dispute amicably through our grievance mechanism.
  • Failing that, the dispute shall be referred to arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996.
  • The seat and venue of arbitration shall be Saharsa, Bihar, and the proceedings shall be in English.

21. General

  • Severability: If any provision is held unenforceable, the remainder stays in effect.
  • No waiver: Our failure to enforce a provision is not a waiver of it.
  • Assignment: You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition or reorganisation.
  • Entire agreement: These Terms, together with the Privacy Policy and Refund Policy, form the entire agreement between you and us regarding the Service.
  • Changes: We may amend these Terms. Material changes will be notified through the platform. Continued use after the effective date constitutes acceptance.

22. Contact

For questions regarding these Terms, contact us at agromartfounders@gmail.com or +91 88267 84842.